Business Need/Challenges

  • Customer needed to create a large number of learning solutions and eLearning courses for multiple audiences: internal (financial advisors) and end customers.
  • The nature of learning solutions ranged from compliance courses to financial and product-related courses to soft skills.
  • Apart from new course creation, several existing classroom training sessions needed to be converted to eLearning.

Solution Highlights

  • eWandzDigital set up a managed services team of Learning Design and Development experts to augment the client’s L&D organization. This team works with key stakeholders across Americas and Asia to identify learning needs and design engaging and effective courses.
  • We set up robust processes, communication agility, compliance and governance structures to ensure zero surprise operations., and established reporting mechanisms for mutually agreed upon SLAs.
  • The team also takes sessions on effective learning practices and learning trends for Subject Matter Experts and other learners within the client organization, thereby building expertise in the client organization.

Business Impact

  • Great end learner VoC scores, which is a key success factor for the client’s L&D organization
  • Fast development of courses over time, due to reusability framework
  • Reduced time to proficiency for learners
  • Cost reduction due to reduced recurring TnL expenses once classroom sessions were converted to eLearning