Impact of COVID-19: Sharpening focus on security, reliability, resilience

COVID-19's impact on the Information Technology and Digital media industry has been multi-faceted, given the considerable shift in consumption demands for content, gaming and communication. We are increasingly focused on customer imperatives and scale capacity.The business strategy for organizations post COVID-19 must focus on:

  • Automated processes and self-heal capabilities including diagnostics, self-care, chat interfaces, app-enabled products and services
  • Embracing purpose-centric processes to drive proactive and predictive, zero-touch customer engagement
  • Scaling capabilities to manage a distributed workforce, automate operations, and provide connectivity-extended solutions
  • Leveraging brand equity to become the fundamental orchestrator of emerging purpose-centric ecosystems
  • Offering integrated product suites for digital surveillance, elderly care, smart health services, remote learning, and more

As we focus on staying safe, we believe we must and we can empower each other to overcome the odds and build success stories.