Business Need/Challenges
The client was building an entire knowledge management practice. Initially, they needed to create a large number of documents across document types, such as SOPs and technical/software documentation. The client had a backlog of mandatory documentation plus new knowledge assets to be created on a regular basis.
Solution Highlights
- We worked with the client’s knowledge management leader to create a plan, process, and prioritize activities for the KM organization. We also conducted design thinking workshops to streamline processes and improve the efficiency of the KM initiatives over time.
- Our team worked on the following on an ongoing basis:
- Knowledge capture by working closely with SMEs
- Documentation of applications in accordance with user processes
- Creation and management of SOPs
- Creation of glossaries and documents covering financial concepts across financial accounting, risk, compliance
- Workflow management and tagging of documents and knowledge assets
- Ongoing reviews and updates of knowledge assets
Business Impact
- Ensured compliance and regulatory best practice standards for the client
- Standardized documentation across the organization
- Increased productivity and TAT to proficiency through just-in-time knowledge access and performance support
- Excellent user VoC on the quality and usefulness of the knowledge assets
