eWandzDigital at the National BPO Summit and National Conference on OSPs – 2019

May 13, 2019: It was a fruitful day for eWandzDigital as delegates at the National BPO Summit and National Conference on OSPs.Founder Director, Pankaj Kumar Saxena and CEO, Preeta Chandran represented eWandzDigital Services at the summit.

BPOs provide employment to millions of people in India and generate revenues of billions of dollars. The Other Service Provider(OSP) regulation is the framework that enables the operation of BPOs in India. This conference wasa forum bringing together all stakeholders ranging from the industry to the government, to deliberate existing challenges threadbare to come up with solutions and approaches to give a boost to the BPO industry in India.

The conference was organized by CMAI Association of India and BPO Council of India with technical association and guidance from Microsoft. Khaitan& Co. was the Knowledge Partner for the National Conference.Industry was represented by delegates from organizations like Microsoft, British Telecom, HCL Technologies, Accenture, amongst several others.

The Conference focused on OSP-related issues prevalent in India and submission of recommendations. The vision of the conference was to create a flourishing BPO/OSP industry, which is spread across India and provides job opportunities. Some of the initiatives and outcomes included interaction with the Department of Telecommunications, Telecom Regulatory Authority of India, Ministry of Information Technology, Ministry of Law, Ministry of Labour, Ministry of Finance, Software Technology Parks of India, Special Economic Zone (SEZ) and Financial Institutions to help address challenges and requirements, discussing impact of new business models and emerging technology trends like Cloud and IOT, and addressing issues like Data Security, data sovereignty, etc.